• Laura McDonald

Now introducing… Grace Gilliam!


When I met Grace Gilliam via Zoom a few weeks ago, I just knew that she was a person who would make my life and the lives of the Impressions clients even better. I believed this so much that I decided to add a position I had only been dreaming about to our team- Customer Relationship Assistant!


A couple of weeks in, and I am more confident than ever that my initial assessment was correct. Grace has quickly become an invaluable part of the team. She is task oriented, driven to get things done and can edit the heck out of any document you put in front of her. And to top it all off, she’s one of the nicest people I’ve met!


Her charge at Impressions is to find ways for us to continue to show our clients some love, while also helping to put systems in place for onboarding and project completion, supporting writing and editing efforts, working on some new special projects we have on the table (stay tuned!) and more.


Learn more about Grace in our question and answer session below!


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What are you most excited about doing within your role?

One part of my role is to assist in the creation and maintenance of a client appreciation program. I’m really excited to reach out to Impressions clients and show them how much we care for them and appreciate their business!

The five words that best describe me are…

Passionate, hardworking, energetic, organized and caring

What is something you are proud of?

I’m proud of my ability to multitask and perform well under pressure

Can you share about your past work experience?

I’ve had experience in several fields. I worked in the Governor’s Office as a Communications Intern and then as an Administrative Assistant in Constituent Services. I’ve had an Accounting internship at RJ Corman Railroad Group and worked with the Kentucky Refugee Ministries as a Match Grant Intern to help clients achieve early self-sufficiency. Last year, I was appointed by the Governor to the Statewide Independent Living Council, a federally mandated council that advocates for independent living for people with disabilities, where I currently serve as the Chair of the Nominating Committee and a member of the Executive Board.

Who inspires you?

My little sister, Ava. She has a developmental disability, so sometimes it can be more difficult for her to reach her goals than it is for other people to reach theirs. But she doesn't let that get in her way - she works hard until she can do whatever anyone else can.

What is the best compliment you've ever received?

The best compliment I ever received was from my coworkers at the Governor’s Office, who complimented me on the fact that I always had a cheery disposition, even when faced with a difficult problem or a frustrating situation.

What's your favorite thing to do when you have free time?

My favorite thing to do when I have free time is to relax with my cats.

Fast questions:

Early bird or night owl? Early bird

Beach or mountains? Beach

Favorite pizza toppings? Cheese, cheese, and more cheese!


Superpower you would love to have?

Teleportation - that way, I could travel anywhere I wanted and never have to deal with traffic again!


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